Quality is Contagious – a Summary

As we wrap up this topic about our company-wide quality improvement efforts, it is important to give credit where credit is due!  Our first Operation QIC^® company-wide workshop was quite a success.  It proved to be the catalyst for the significant results that occurred afterwards.  But, I want to be the first to say that it was team effort and NOT all about Bobby Albert.

By taking a human side of quality approach to empowering employees in the pursuit of service excellence and customer delight, I discovered quality is NOT about product/services or the processes.

It’s about the people!!!  Absolutely.  Positively.

That is why and how our team of people achieved tremendous profits during a period of huge revenue growth while reducing expenses and increasing productivity.

For example: Using the year before the workshop as the basis, we increased profits by 224% the year after our workshop, and by 213% in the following year!

Also, even though I was recognized as the Dallas/Ft. Worth Small Business Person of the Year and runner-up for the entire state of Texas, I received the award on the behalf of our team of people.

Without them, this level of success would have been impossible! They were the one’s that followed through to make all of this success happen.

Ongoing QIC

Since we had such success with our first QIC workshop, every year since, the people at our company have paused, reflected and learned at an annual fall meeting.  The event is still called QIC-Day, even though the topic of emphasis changes from year to year.

A Summary

The following is a summary of the blog posts that I’ve written about Operation QIC^®.   Jump directly to any post listed when you simply click on a headline listed below:

5 Baby Steps to Build A Mature Team 

I have found team-building events to be an important part of building my business. Based on insights provided by my graphics design firm, I share five simple steps that would equip any leader to hold a successful team-building event!

Is Your Quality Contagious?  

Learn how to prepare for and kick-off a successful organization-wide event. Plus, we look at three questions that can get your people focused on quality improvements!

Catch the Quality Epidemic by “Scoping-Out” Four Questions 

Discover how the internal customer concept can build quality into every step of the goods and services that you provide!  Plus, download the leadership tool: Internal Customer/Supplier Alignment Guide – for FREE!

Empowered Teams Follow Through

The results of our Operation QIC^® efforts were phenomenal! As a leader, I learned that when you involve your people in the decision-making process, you truly empower them.  And empowered employees are energized to follow through with the decisions that they helped make!

Feedback is the “Breakfast of Champions” 

We have learned that empowerment “gets people going”. And now we see how feedback “keeps them going”!  Check out the list of ways we incorporated feedback into our organization.

3 Simple Principles To Help You DO Quality- Not Just TALK It 

Quality management systems can get really complex.   But we discovered three simple principles that significantly improved our quality AND profits!

Watson, The Secret to Quality is Elementary!

Solving the mystery of quality improvements can be challenging. Often, we are distracted by the mere symptoms of our problem. In this blog post, I share a simple way to get to the root cause of the problem.

How do you improve quality in your organization?  What one concept from the above posts could you add to your quality improvement program? You can let me know by leaving a comment <here>.  Who do you know that could benefit from this blog post?  Please take a moment to share it with them!