Workplace Culture
3 Questions Great Leaders Ask to Prevent Dysfunction
Recently my wife and I went to watch our four- and six- year-old grandsons play indoor soccer. Continue →
Who is Your Internal Customer – and Why You Should Care
About 20 years ago, I experienced the largest failure that I have ever encountered. I had invested about 4 million dollars to develop a new service – and I eventually had to shutter the whole operation. – Ouch! Continue →
Asking Questions and Listening – a Summary
About 30 years ago, I served as the youngest District Governor in the world for Rotary International service clubs. After serving, I was shocked when they asked me to … Continue →
Chaplains in the Marketplace
Can you believe this?…Just a few weeks ago I attended the best banquet ever. There were about 1,500 people who experienced this highly, uplifting and patriotic event. Continue →
15 Ways You Can Improve Your Workplace Culture
When we encounter an organization that has a great culture, it’s natural to wonder how they created their inspiring workplace. We might wonder what event, activity or HR policy created their cultural success. The truth is, there is no magic formula for achieving a great, inspiring culture. There are, however, some common characteristics in the organizations that have great cultures. Continue →
Here’s the Key to Keeping Your Customers
Think about the last time that you ate at a restaurant and the service was poor. If you’re like me, the poor service affected your overall impression of the business, even how the food tasted! Now, you'll probably also agree that great service makes the whole meal more enjoyable. TARP Worldwide[1], conducted a survey to understand why customers leave businesses, and the results are interesting… Continue →
Get Gold Medal Results for You and Your Company
There’s nothing quite like the smile on an athlete that has just competed with the best of the best and won an Olympic gold medal. They know that they competed with excellence. While most of us have not won an Olympic medal, we all know the sense of satisfaction that comes from doing an excellent job. Continue →
Who Else Wants Confident and Courageous Employees?
In 1982, I weighed 238 lbs. and was out of shape. Through diet and exercise, I lost 30 lbs. in 30 days, 50 lbs. in 6 months, and 70 lbs. in one year. I also completed two Olympic distance triathlons during that time. The same principles that transformed me can transform your organization. Continue →
6 Ways to Achieve Work/Life Balance
Have you ever had an employee who failed to perform at their highest level because of personal problems? It can be frustrating when someone’s personal life impacts their professional life in a negative way. Many employers simply tell their people to keep their personal problems out of the workplace. But there’s a problem with that approach. Continue →