The Benefits of Asking, Why Within Christianity, there has been a long pause on the power of asking questions. Not only within Christianity but often the world, in general, can see questions as a challenge or even worse, doubt or lack of confidence. However, when we understand the benefits of asking, why, we will also understand the power that comes with true understanding. The Bible is filled Continue →
How to Get Your Team On Board for Greater Engagement
Greater Engagement Means Caring for Your People Have you ever tried to lead a group of people, but the people did not want to follow? Did it seem like they didn’t see the benefits of getting on board with your goals and direction? I think it is human nature for leaders to strive to lead their people toward greater results. And I also think it is common for leaders to encounter some push-back from Continue →
Get Your Team to Think Like Owners
Often in teams whether you are serving with a for-profit or non-profit organization you have team members who don’t think like owners but rather renters when at work. This is especially critical when you work with volunteer teams. We are talking about the buy-in and engagement of a team. Do they care not just about the vision of the organization but also the process that it takes to get Continue →
Serve First, Lead Second
Often people cannot wait to lead, believing that it will finally allow them to get what they want. However, if you have ever been in leadership, any area, the church, a for-profit, or a non-profit organization you will recognize the untruth of this statement. If you have ever led a team you know that it is serve first, lead second. Example of Service Recently, I ate breakfast at Chick-fil-A. Continue →
Do You Make These Same Customer Service Mistakes?
It is easy to compare, especially now with the accessibility of different social media platforms. Each day you see self-inflation and are made to believe a perfect image. Even after all the success of my own organization, we had problems, challenges, and customer complaints. The most common issue any organization faces is making customer service mistakes that impact relationships and have lasting Continue →
More Engagement Means More Learning
Have you ever heard the statement, “The teacher learns more than his students”? For over 30 years, I have been teaching high school boys at my church. And I’ve been surprised by how much I have learned just in my preparation time, and how much I’ve retained–long after the lesson is taught. And the same holds true for any organization: more engagement means more learning. As I write articles to Continue →
See How Easily You Can Validate Your Values
Validate Your Values Understanding what you value is an integral part of understanding yourself but also how your team will operate. If knowing what your core values are and if they are central to growing a team that is engaged and happy then don't miss out on reading the rest and learning how to validate your values. Imagine you, as the leader, want to recreate the highest quality Continue →
Empowered Teams Follow Through
I recently reviewed the results that followed our first Operation QIC® workshop, and the numbers are astounding! Would you like to experience significant financial success in your business? Read on to learn what happened in my business, and how you can use the same principles to grow your business. For the next three years following my company’s first Operation QIC (pronounced “quick” for Continue →
Is Your Quality Contagious?
As a leader, I’ve often struggled to identify what company-wide message or theme I should promote to our people. Let’s face it, this is one of the key roles of the leader of an organization. While most of your team is busy serving your customers, it’s up to you to identify the larger objectives and direction for the company. If you are dealing with the same struggles, I think I can Continue →
Three Ways to Build a High Performance Team
Sometimes a business or organization gets bogged down. It seems like you are trying to push a string uphill! Everything is a battle. Everything takes more effort than it should. As the leader, you think to yourself, “This shouldn’t be this way!" What we need is a way to build a high-performing team, and I’ve found some ways to make it happen! Determine your values The Continue →