I can remember feeling stuck. I knew that I wanted to rally our people around a common theme for the coming year, but I did not know what the theme should be! I was certain about the need to cast the vision and unify our people, but I was unsure of how to do it. Have you ever felt this way? Read on and learn what I discovered about team-building. Continue →
A Summary of the ON/IN Principle
I remember it well – getting to the end of a busy workweek, only to realize that the next workweek had already started! Some days I felt like a gerbil in a spinning wheel – lots of activity, but little real progress. Then I discovered the wisdom of the ON/IN™ principle… Continue →
8 Simple Questions That Will Dramatically Grow Your Business!
In 1999, a friend told me about a seminar that he had attended. Each seminar participant received a cap with the word ON on the front of the cap and the word IN on the back of the cap. Continue →
Grow Your People, Grow Your Business!
The other day, I ran into a friend from high school. After our initial pleasantries and greetings, my friend started to talk about our “good ol’ high school days”. Continue →
How to Lift the Lid Off Your Personal Growth Potential
The “F” on my 6-week progress report glared up at me, stunning me with its accusation that I was failing science. Continue →
Five Essential Questions All Great Leaders Must Answer for Their Employees
For my first Olympic-distance triathlon, I trained with a good friend twice a day, six days a week. Continue →
If You Come to a Fork in the Road, Should You Take it?
Years ago, after losing more than 50 pounds of weight in six months, I participated in a short bicycle race. It was a 15 mile individual time-trial, a race where each individual competes against the clock for time. To my surprise, I was leading the race, until... ...close to the finish line when I turned down the wrong road with a dead-end! Continue →
If You’re Tired of Fighting Alligators, Drain the Swamp! (How to Work ON the Business, Not Just IN the Business)
My father’s unexpected death in 1973 occurred when I was 20-years-old and a recent university graduate. Consequently, I unexpectedly inherited the leadership position of the small family business of five employees along with a shocking revelation! Continue →
An Overview of the Nside/Outside Principle that Will Motivate and Unite Your Team
As a leader I often become frustrated with wanting to lead a high-performing team that really makes a difference in the lives of our external customers. But sometimes, I don’t know how to unite and motivate our people. Maybe you have this dilemma, too? The Nside/Outside™ principle is one way that I’ve found to move the needle with my team. And it can help you too! Continue →
2 Mind-Bending Approaches to Improving Customer Service
Making a profound distinction between a contractual relationship and a covenantal marriage, the pastor at my nephew’s wedding ceremony described the differences: Continue →