It is easy to compare, especially now with the accessibility of different social media platforms. Each day you see self-inflation and are made to believe a perfect image. Even after all the success of my own organization, we had problems, challenges, and customer complaints. The most common issue any organization faces is making customer service mistakes that impact relationships and have lasting Continue →
More Engagement Means More Learning
Have you ever heard the statement, “The teacher learns more than his students”? For over 30 years, I have been teaching high school boys at my church. And I’ve been surprised by how much I have learned just in my preparation time, and how much I’ve retained–long after the lesson is taught. And the same holds true for any organization: more engagement means more learning. As I write articles to Continue →
See How Easily You Can Validate Your Values
Validate Your Values Understanding what you value is an integral part of understanding yourself but also how your team will operate. If knowing what your core values are and if they are central to growing a team that is engaged and happy then don't miss out on reading the rest and learning how to validate your values. Imagine you, as the leader, want to recreate the highest quality Continue →
Empowered Teams Follow Through
I recently reviewed the results that followed our first Operation QIC® workshop, and the numbers are astounding! Would you like to experience significant financial success in your business? Read on to learn what happened in my business, and how you can use the same principles to grow your business. For the next three years following my company’s first Operation QIC (pronounced “quick” for Continue →
Is Your Quality Contagious?
As a leader, I’ve often struggled to identify what company-wide message or theme I should promote to our people. Let’s face it, this is one of the key roles of the leader of an organization. While most of your team is busy serving your customers, it’s up to you to identify the larger objectives and direction for the company. If you are dealing with the same struggles, I think I can Continue →
Tune up Your Organization and Check its Core Values Alignment
The other day I took my car into the shop to get the oil changed, tires rotated, and wheels aligned. As you may know, the failure to correct misalignment of your wheels usually results in uneven tire wear and your vehicle pulling to the left or to the right. This misalignment leads to the expense of frequent tire replacement, driver fatigue, and even danger resulting from the Continue →
Three Ways to Build a High Performance Team
Sometimes a business or organization gets bogged down. It seems like you are trying to push a string uphill! Everything is a battle. Everything takes more effort than it should. As the leader, you think to yourself, “This shouldn’t be this way!" What we need is a way to build a high-performing team, and I’ve found some ways to make it happen! Determine your values The Continue →
Four Steps to Prepare Your Core Values for Maximum Impact
Leaders are communicators. If you don’t communicate well, chances are you won’t lead well. One of the most important messages I’ve ever communicated to my team is our core values. I knew that I had to get this right. After I determined my core values, I took four steps to prepare and position them for maximum, company-wide impact. Once you discover “Who Are You?”, every leader can Continue →
These Two Questions Will Help You Discover Your Core Values
Do you have a thinking chair? For as long as I can remember, I’ve had a chair that I call my thinking chair. It’s my favorite chair in the whole house. This chair is where I go to think, reflect, and evaluate. I vividly remember what happened on a sunny afternoon in my thinking chair almost a decade ago… One Sunday afternoon in June 2005, I sat down in my thinking chair. I Continue →
Asking Questions and Listening – a Summary
About 30 years ago, I served as the youngest District Governor in the world for Rotary International service clubs. After serving, I was shocked when they asked me to train future District Governors. In preparation for my new training role, I went through a one-week training course. The training really made me realize the true value of asking questions and listening. Making your ear Continue →