Sometimes leaders get that feeling in their gut that something isn’t right. Have you ever experienced that feeling? Well, in early 2005, I knew that something wasn’t right. I had a growing sense that I needed to figure out who I was, bone deep. Fortunately, I discovered some questions that really helped me sort things out. And they can help you too. Continue →
What Core Values Are (…and What They’re Not)!
You know when you run into someone from high school and the conversation just pulls you back to your teenage years? Even hearing a song from our youth can stir up thoughts and feelings from decades past. The experiences, thoughts and actions from our past can reveal some interesting clues about who we are, bone deep. When our leadership team reviewed the book, Built to Last by Jim Collins Continue →
The First Step to Success
For years I have read books about business and leadership. I read Tom Peters’ book, In Search of Excellence in 1989. I did not know it at the time, but that book started me on a journey that would ultimately transform the way I ran my business. Continue →
Sleep Busters
When I was leading and growing our company, I had my share of worries. More times than I can count, I awoke in the middle of the night with concerns over a certain aspect of the business. Lately, I’ve been asking folks to share some of their pressing or nagging business concerns with me, and the response has been surprising… Continue →
Want Help Starting a Business?
Have you ever dreamed of launching a business? Many do. So why do many never get started? Maybe you don’t have time the time, or you don’t know where to start. Well, I’ve got good news for you! There’s plenty of help for aspiring entrepreneurs… Continue →
Need toilet paper? Go to Home Depot
What did you buy online last week? If you are like most people, you’ve become accustomed to purchasing books, clothes, shoes and concert tickets online. On top of that, we custom-design our TV viewing experience by accessing “play it now” streaming media sources like Netflix and HBO Go. Continue →
Launch Your Passion
I led Albert Moving and Storage for 38 years. As you can imagine, our company was a huge part of my life. And then, in 2011 I sold it. I sold the company that I had grown from five employees to over 150. You might guess that this was an end to a great career – a time to kick back and find a hobby and rack up the airline miles. Well, for me it didn't work out that way... Continue →
Chaplains in the Marketplace
Can you believe this?…Just a few weeks ago I attended the best banquet ever. There were about 1,500 people who experienced this highly, uplifting and patriotic event. Continue →
15 Ways You Can Improve Your Workplace Culture
When we encounter an organization that has a great culture, it’s natural to wonder how they created their inspiring workplace. We might wonder what event, activity or HR policy created their cultural success. The truth is, there is no magic formula for achieving a great, inspiring culture. There are, however, some common characteristics in the organizations that have great cultures. Continue →
Here’s the Key to Keeping Your Customers
Think about the last time that you ate at a restaurant and the service was poor. If you’re like me, the poor service affected your overall impression of the business, even how the food tasted! Now, you'll probably also agree that great service makes the whole meal more enjoyable. TARP Worldwide[1], conducted a survey to understand why customers leave businesses, and the results are interesting… Continue →