As the years went by and my moving and storage company grew, so did our leadership team. I learned that as an organization grows, its leaders and leadership tools must also grow. Continue →
Leaders Must Distinguish Symptoms vs. the Root Cause
Years ago, my moving and storage company set up a highly successful continuous quality improvement program (QIP). It turns out that our ability to distinguish between the symptoms and the actual root cause of a problem was key to having an effective QIP. Continue →
How Anyone Can Identify Cause and Effect
Today you hear a lot about companies using “big data” to run their business more effectively and efficiently. After attending the school of hard knocks for a number of years, I discovered that having the right data is only half of the equation! Continue →
How to Set Performance Goals That Motivate and Inspire
Over 20 years ago in our moving and storage business, I experienced the true significance of setting measurable performance goals. And I discovered the key to setting performance goals that truly motivate and inspire! Continue →
Are the People You Lead Laying Bricks or Building Cathedrals?
A great teacher or communicator can use a simple story to convey an important truth. My good friend and mentor, Jim Lundy, was one such communicator. He would often tell the story about the two bricklayers: Continue →
Two Guiding Objectives for Every Business
Have you ever formed a habit for one reason, and then discovered some unexpected “fringe benefits” related to your new habit. Bicycling has been that way for me. I started cycling as a way to get in shape, but that is only one of its many benefits! For many years, I have used my long bicycle rides to… Continue →
Leaders: Cast Your Vision in 3 Simple Steps
What is your destiny? Where will you be in five years? Or 10, or even 30 years? Continue →
Every Leader Needs a Vision Statement – Here’s Where to Start
Three years ago, my wife and I went on a tour of the country of Israel. It was a very enjoyable and educational trip. And one factor was perhaps the main reason for our delightful trip - we had a wonderful tour guide. Continue →
Do You Have These 4 Key Leadership Qualities?
I have bicycled for over 30 years, and I usually ride the country roads near our home. Bicycling is an enjoyable way for me to exercise, and it gives me time to think! In fact, a recent ride revealed some powerful insights on leadership… Continue →
Goals Have Different Meaning to Different People
Several years ago my wife and I went to see the Cirque du Soleil show “O” in Las Vegas. Continue →